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Shipping policy
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.
2. Shipping Locations
We ship worldwide. Please note that shipping times may vary depending on your location.
3. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
4. Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. The estimated delivery time will be provided at checkout. Please note that delivery times are estimates and not guaranteed.
Domestic Shipping:
- Standard Shipping: 3-9 business days
International Shipping:
- Standard International Shipping: 6-10 business days
5. Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
6. Tracking Your Order
You will receive a shipment confirmation email with a tracking number once your order has shipped. You can track your package using the tracking number provided.
7. Duties and Taxes
International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hussell is not responsible for these charges if they are applied and are your responsibility as the customer.
8. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at contact.hussell@gmail.com with the order number and photos of the damaged product. We will assess the situation and arrange for a replacement or refund as necessary.
9. Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
10. Shipping Restrictions
We do not ship to P.O. boxes. Certain products may be restricted or prohibited in your country; it is the customer's responsibility to check with local authorities regarding such restrictions before placing an order.
